Q1. What after-sales service and warranty support do you provide?
We provide a comprehensive 3-year warranty alongside lifetime free maintenance support. Our dedicated engineering team is always on standby to provide complete technical support whenever needed.
Q2. Do you offer training on how to operate the machines?
Yes, our machines are designed to be user-friendly. We have a professional training team that offers 1-on-1 instruction via online video calls, guiding you step-by-step through parameters setting and safe operation protocols.
Q3. What documents and certifications do you supply?
We provide detailed machine catalogs, user operation manuals, and recommended therapeutic parameters. Additionally, our devices are certified with Medical CE, FDA 510K, UKCA, and ISO standard compliance.
Q4. What payment terms and delivery methods do you offer?
We support flexible shipping via international express (DHL, FedEx, UPS) or sea freight, featuring complete door-to-door delivery. For payment, we accept bank wire transfer, credit cards, PayPal, Western Union, and RMB.
Q5. How long will it take to receive my order?
Standard international express shipping takes about 8 to 12 business days (3-5 days preparation + 5-7 days transit). We also maintain domestic warehouses in the US, Europe (Paris), Dubai, and Turkey, which can process and deliver local stock items in as little as 72 hours.
Q6. Do you support OEM/ODM customization and what is the MOQ?
Yes, we offer fully customizable branding, design, and system specifications through our OEM/ODM services. Our minimum order quantity (MOQ) is highly flexible and starts at just 1 unit.
Habitue Beauty
