Frequently Asked Questions
Q:
What after-sales service and technical support do you provide?
We provide a 3-year warranty along with lifetime free maintenance. Our dedicated engineering team is always available to assist you with any technical requirements or troubleshooting queries.
Q:
How do you deliver training for operating the equipment?
Our machines are highly intuitive and easy to operate. We provide a professional training program with 1-on-1 online video guidance to instruct you step-by-step on parameter setup and device operations.
Q:
What product documentation and certifications are provided?
Every machine is delivered with catalog resources, user manuals, and suggested parameters. Additionally, our equipment holds industry-standard certifications including 510K, medical CE, UKCA, and ISO.
Q:
What are the shipping options and typical delivery times?
We offer flexible shipping through express delivery (DHL/FedEx/UPS) or sea freight, all complete with door-to-door service. International shipments take about 8-12 business days. Furthermore, we maintain active local inventory hubs in Los Angeles, Paris, Istanbul, and Dubai, which can facilitate door-to-door delivery within 72 hours for local stock orders.
Q:
Do you support OEM/ODM requests, and what is the MOQ?
Yes, we offer comprehensive OEM and ODM support to customize branding and product configurations according to your operational needs. Our Minimum Order Quantity (MOQ) is highly flexible, starting from a single unit.
Q:
Can I obtain promotional marketing materials for this product?
Absolutely. We support your local business promotion by granting access to high-resolution product imagery, promotional videos, genuine before-and-after treatment photos, and customizable templates.
Habitue Beauty
