Frequently Asked Questions
Q1. What options are available for delivery?
We can offer door-to-door services by air or by sea, depending on your actual request. Options include major couriers like DHL, UPS, TNT, and FEDEX by air, as well as sea transportation.
Q2. What is the estimated delivery time?
The delivery time typically takes about 3 to 5 working days.
Q3. How is the product packaged?
The equipment is packed securely using a strong and visually appealing aluminum alloy case, carton case, or wooden case.
Q4. Do you provide timely technical support?
Yes, we have a professional technology support team for timely services. We prepare technical documents for you, and you can contact us via online chat platforms (such as Skype, WhatsApp, etc.).
Q5. What payment methods are accepted?
We accept T/T, Western Union, and MoneyGram.
Q6. What support is provided if a machine breaks during shipment?
Generally, we recommend purchasing insurance before shipment to avoid financial loss from rough transportation. This insurance will help you file claims with the insurance companies to recover your funds in a timely manner.